frequently asked
questions
Curious about our processes and what benefits you receive? We have all the
answers you're searching for. (we guarantee)
With New Zeppelin, just write the project details on the brief form! Instead of meeting for hours for each new project, you log into the system, create a new card and write your brief. Once your creative project manager has approved the work and set a delivery date, you can return to your own work and enjoy the convenience of working with New Zeppelin!
It varies depending on the subscription package you choose. Please visit the pricing page for more information.
Choosing the right plan can be tricky. We're here to simplify! Book a call, discuss your team and design workflow, and we'll co-create a plan that fits you like a glove.
We offer plans with adjustable design needs within specific ranges. Book a call, and discuss your needs!
One of the biggest benefits of New Zeppelin is the end of hours-long meetings. We want you to know that we are committed to staying in touch with you. We will hold weekly calls based on your chosen subscription package. If needed, you can contact your creative project manager on the project card and request a meeting.
Some projects are more complicated than others. If your project is not too complex, our goal is to deliver your first draft within 24 to 48 hours. For complex projects, your project manager will contact you to set a delivery date.
Join New Zeppelin and skip the learning curve! Our expert team offers personalized 30-minute onboarding calls to familiarize you with the platform and kick off your project. We also dive deep into your brand through a workshop for tailored creative solutions. Having a project idea upfront helps us customize your experience further.
Our priority is to provide you with the design you envisioned. We are willing to revise the work until you are satisfied. With our satisfaction guarantee policy, we offer unlimited revisions.
Major revisions are treated like a new design request and follow the standard procedure. Minor adjustments, however, are typically finalized within the same day.
You have the flexibility to adjust the priority of your requests whenever needed. Should an urgent matter arise, we're able to immediately halt current tasks and redirect our focus to address your new priority. Our goal is to provide you with the support you need, exactly when you need it!
To deliver your project as close to your dream as possible, we require a clear brief with more information. Once the brief is complete, we initiate the design process and let our team's creativity do the rest.
Explore the platform without paying a dime. If you decide it's not for you, cancel before the 14 days are up and you're all good. If you love it and stay on, the trial counts towards your first month, and payment starts on the 15th day. Remember, after the trial, regular fees apply based on your chosen plan.
Yes, you have the option to cancel your subscription at any point. We have no contract! Just make sure to notify us beforehand. After canceling, you can continue to access your plan until the end of the current billing month. Your payment applies to the month's service fee, and you won't incur any charges for future months.
Got a slower month on the horizon? No problem! Just take advantage of our subscription pause feature. Just make sure to notify us beforehand. After pausing, you can continue to access your plan until the end of the current billing month. Your payment applies to the month's service fee, and you won't incur any charges for future months. We will be there waiting for you whenever you're ready to jump back in.
You can get all the files whenever you want. You own the copyright to any project we design for you. (Please note that this right only applies if you decide to continue working with us after the trial period.)
Still need more information about the plans?
Let’s have a chat!Like what you see so far? Let’s have a chat!
see what new zeppelin
can do for you.
Book a short 20-min demo and discover a new way to get quality design work
done reliably and affordably.
